Frequently Asked Questions

The Care Membership is $69.99/month, or $690.00 if you choose to pay in full for a full year. It includes all virtual consultations and free shipping.  Product costs are not included, however Care Members receive an additional 10% discount on all product costs. The Pharmacy Membership is $7.99/month, or $79.00 if you choose to pay in full for a full year. Product costs are not included. Pharmacy members also pay a flat rate of $10 for shipping per order. Both membership levels offer direct from manufacturer pricing.

Yes. Hormone replacement therapy isn’t a quick fix. Most patients start to notice improvements after about a month, but sometimes it takes longer. After that it takes some additional monitoring to make sure your hormone levels stay at an optimal balance.

We do not accept health insurance. At this time, we do not accept payments from either an HSA or FSA account. We will notify our members if this changes.

The HRT Club focuses exclusively on hormone replacement therapies. This allows us to provide very specific expertise and our therapies at a substantial cost savings. Our members will typically save 50-90% off the retail price listed on popular prescription drug discount programs and our prices are often less than insurance co-pays.

We only offer products that have been approved by the U.S. Food & Drug Administration (FDA). To receive FDA approval, drug companies must provide extensive evidence that their product is safe and effective.

We offer a variety of estradiol, progesterone, and testosterone products in pill, patch, gel, and cream forms. If you have a prescription for a product you don’t see listed, please contact your healthcare provider.

Follow-up visits are scheduled individually based on your needs. Care Members can request additional visits as needed at no additional cost.

For men, lab tests are required for testosterone prescriptions. For women, your healthcare provider will determine if lab tests are needed on a case-by-case basis.

No. We are focused exclusively on prescription hormone replacement therapies. Our products require either a prescription from your healthcare provider or a virtual consultation with a healthcare provider through our partner LifeMD. Please review our membership options for details.

If you do not have a healthcare provider, our Care Membership option offers unlimited virtual healthcare consultations through our partner LifeMD.

At The HRT Club, we recognize the unpredictability of life’s circumstances. However, we kindly request that our valued Members extend us the courtesy of providing advance notice to LifeMD by calling (701-557-9185) for any cancellations or rescheduling requests at least 24 hours prior to the scheduled appointment time. Failure to adhere to this policy may result in the cancellation of the Member’s account. We appreciate your understanding and cooperation in maintaining the efficiency and effectiveness of our services.

The HRT Club does not offer virtual consultations for gender-affirming care at this time. However, we do offer treatments for menopause, perimenopause, and low testosterone. Speak with your healthcare provider to see if the treatments we offer are right for you.

A 12-month commitment is required to join The HRT Club. If your healthcare provider determines that our therapies are not appropriate for you, please contact our Membership Manager regarding changes to your membership. Our customer support hours are Monday – Friday 9am – 5pm EST. We can also be reached by email at membership@thehrtclub.com or by phone at 844-HRT-CLUB (844-478-2582).

If you later decide that you do not want to receive certain future marketing communications electronically, please send us an email at info@thehrtclub.com.  You may also opt out of certain electronic communications through “my membership” page or by following the unsubscribe instructions in any communication you receive from The HRT Club.  Your withdrawal of consent will be effective within 3-5 days after we receive your withdrawal notice described above.

We cannot accept returns of pharmaceutical medications. If there is an issue with your order, contact us at info@thehrtclub.com.